Frequently Asked Questions (FAQ's)
Q: How much are your t-shirts?
A: To determine your price, we need to know:
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The specific product you would like (please refer to the products page)
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What quantity do you need to order?
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How many ink colors are in your design
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Is there a design on each side of your product?
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Will you be ordering sizes above XL?
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How fast do you need the product? Will this be a rush order?
Every price quote includes free artwork assistance, no setup fees, taxes, and the cost of shipping. We will work to meet your budget!
Q: Do you only make t-shirts?
A: No! We print on virtually anything that can be printed. We print garments like t-shirts, hoodies, and polos but we also have a full line of promotional products. We can personalize pens, notebooks, hats, backpacks and much more.
Q: Who designs the artwork?
A: There are two options. Option A.) You design. We can assist with the placement of your existing logo on a variety of products. Also, you can always design and submit your own artwork. This is preferred. Even if the design is not in its "final draft" form, it will give us something to work with.
Option B.) We Design. We will create simple mockups in various fonts, free-of-charge. We strive to meet and exceed our customers' expectations so if you need a detailed design created that we cannot provide, there are options. Our goal is to help you get the idea out of your head and onto a custom designed t-shirt or promotional product. We have great relationships with dedicated graphic design companies.
Q: What type of artwork should I submit?
A: We prefer artwork to be Vector Files (Adobe Illustrator .EPS, .AI, .AI PDF, .SVG) instead of Raster Files (.JPG, .PNG, .PSD, .GIF) The final print can only be as good as the artwork that you've sent us. Therefore, all art files must be 300 DPI or vector format. If we are sent a low-quality or poor resolution image we will advise you to send a higher quality image/logo. We are not responsible for poor quality printing due to poor artwork. Also, it is imperative that you check and re-check artwork for misspellings, errors, or other issues in your art file. We will inform you if we catch these errors; however, the artwork that is approved is the artwork that will be printed.
Q: What's the turnaround time?
A: The turnaround time on your order starts when you have approved your artwork, we have all the required to complete your order, & when you have paid in full. A delay in receipt of any monies, order info, or approval could result in production delays. Our current turnaround time is 10-14 business days + shipping. Out of stock items from the manufacturer may increase turnaround.
Q: I need my order faster. What can I do?
A: We can generally accommodate your rush request; however, some circumstances that are out of our control may hinder our ability to deliver the order on a rushed timeline. These circumstances include weather delays, shipping errors by the supplier, holidays, etc. If you need your order completed quicker than our average turnaround time, it is very important that you let us know when placing your order. A rush fee may apply.
Q: How will my items be delivered?
A: Delivery is no-cost to our customers in select metropolitan Atlanta areas. We ship nationwide via the U.S.P.S., UPS, or Fed Ex.
